Support

We're here to help

Whether you've run into a problem, have a question about a plan, spotted a bug, or have an idea that would make Cinder better — reach out by email.

Email is Cinder's public support channel. Send as much detail as you can — your macOS version, what you were doing, and what you expected to happen all help us get you a useful answer quickly.

Expect an initial response from a person within 24 calendar hours, including weekends and holidays.

Feature requests are welcome. If something would make your work easier, include the workflow you are trying to complete and what is getting in the way.

What we can help with

Get help
Something not working, or a question about how Cinder fits your workflow.
Report a bug
Tell us what happened and what you expected; detail helps us investigate.
Request a feature
Tell us what would make Cinder fit your calls and workflow better.
Anything else
Billing, your account, partnerships, or a general question.

Email us. Include your macOS and Cinder versions when reporting a technical problem.

hello@getcinder.ai

For account safety, do not email passwords, full payment-card details, or a full call transcript unless support asks for specific information.

Self-serve help

Start with the guide closest to your question.

Getting started

Install Cinder, finish setup, and start your first call.

Open guide

Troubleshooting

Work through audio, permission, update, and connection issues.

Open guide

Billing

Understand trials, plans, changes, cancellation, and refunds.

Open guide

Security

Review Cinder's documented app and data-protection practices.

Open guide